At Macy’s request, Herman Kay was asked to tag all outerwear with RFID hangtags. But the company did not stop there; instead, it decided to implement the new technology in ways that benefitted its own operations.
Taking a customer-first approach, Herman Kay partnered with GS1 US and several solution providers to implement Electronic Product Code (EPC)-enabled item level RFID (EPC-RFID): first in its order checking processes, next at weigh stations and finally in its distribution center (DC). Process improvements in outbound shipments followed, integrating the EPC, GS1-128, Serial Shipping Container Code (SSCC) and Advanced Ship Notice (ASN) for complete item visibility.Shipping Container Code) y ASN (Advanced Ship Notice) para conseguir una visualización completa de los productos.
Herman Kay can now efficiently verify the accuracy of its shipped orders by scanning each garment’s EPC-RFID hangtag at each step of the fulfillment process. With the goal of 100 percent unit accuracy, the company can avoid the costs, labor and time associated with returns and chargebacks. It can now provide an electronic proof of delivery (EPOD), verifying that each carton on a given ASN has been loaded correctly for transport to the appropriate DC or store. With each order’s EPOD, Herman Kay is now confident that the right garments, in the right sizes and colors, have been delivered to the right customers.
"Our goal is to be 100 percent error free when it comes to fulfilling orders for our customers. That’s why we started using EPC-RFID to help us verify the accuracy of picked items for orders.”
Richard Haig CTO and CIO Herman Kay